1) Capitalised words shall have the following meanings:
- Ticket Purchases
Where a refund is not possible, the Ticket Numbers shall remain in the Lottery. Each Player accepts that if their application for a refund is accepted, their Ticket will be withdrawn from the applicable Lottery and will not be eligible for any Prizes.
- If a Winning Number for a Grand Prize is matched by the Ticket Number on a Player’s Ticket, the Player will win a Prize equal to fifty percent (50%) of the Net Proceeds of the Lottery;
- If a Winning Number for a Supporter Prize is matched by the Ticket Number on a Player’s Ticket, the Player will win the relevant Supporter Prize.
Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers, after the customer has completed the operator's own internal dispute procedures and where a deadlock still exists.
Customers must follow the BD Sport Ltd complaints process prior to contacting IBAS.
Customers will need their reference number when contacting IBAS which can be obtained from BD Sport Ltd.
IBAS can be contacted as follows:
In writing -
PO BOX 62639
London EC3P 3AS
Telephone – 020 7347 5883
E-mail – firstname.lastname@example.org
Website – www.ibas-uk.com
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